Oh wait...
In addition to my being Louis XIV for wanting to use the CPL online resources, there was the wrath of librarians. This letter, sent to me and to the paper's top editors, was the far end of the bell curve. Notice how she drags in literally every issue facing libraries and lays them at my feet. The boldface was added by me to a sentence I felt you should notice. The author wanted her full name used, but I made an executive decision, and shielded it. Good library jobs are hard to come by, and by the time we finished communicating — there was much more — I felt some progress had been made. Though it is a stark reminder that the Left eats its own. Beaten by librarians AND thrashed by a university press — I'll be happy to say goodbye to April. The subject line was "Publishing Steinberg's Unverified Lies."
I am writing because I am incredibly disappointed in the literal lies recently published in Neil Steinberg's article "Why should suburbanites have to bang on the Chicago library door, pleading to be let in?" The library's reciprocal borrowing policy has been and remains the following: "Reciprocal cardholders can check out books, DVDs and other materials, and use our online resources. Reciprocal cardholders cannot check out Digital Museum Passes or Internet to Go WiFi hotspots, or use OverDrive eBooks, audiobooks and magazines or hoopla videos, music and audiobooks."
The library is discontinuing eCards, which were never available to suburban borrowers in the first place. Any suburban borrower who has an eCard has one because they falsified their address when filling out the eCard form. The form would not let you create a card without a Chicago address. And I know this because I work in the library where I had to deny renewal to thousands of eCards created with the addresses 1060 W Addison St (Wrigley Field).
I also know that Neil contacted the library on April 22nd via email and a library staff member clarified that there would be no changes to reciprocal borrowing privileges, so I'm wondering he went ahead and wrote this strange attack piece on the library when he was already told that he can continue to use it access physical books and the online newspapers he falsely laments about losing access to.
If Mr. Steinberg was truly a "library geek...who takes his libraries very seriously," then he would know that libraries are currently facing an unprecedented barrage of attacks from the far right and federal government. As of April 28th, 2025, there are 130 bills proposed in state legislatures throughout the US that threaten access to library materials. (Source: Legislation of Concern in 2025 - EveryLibrary). In Illinois, there are currently two proposed anti-library bills, IL SB1783 and IL HB2817. These bills claim to be about protecting minors for "pornography and obscene materials," which any librarian knows is dog whistle for any book that includes LGBTQ content or provides grade appropriate sexual education. Mr. Steinberg's own home library of Northbrook was part of a large controversy last year where pro-censorship advocates tried to prevent a screening of the film Israelism and successfully delayed it twice. On March 14th 2025, the Federal Government issued an Executive Order to severely cut IMLS funding, which will put the National Library Service for the Blind and Print Disabled at risk. Unlike Mr. Steinberg, whose library privileges will remain exactly the same, the disabled citizens who rely on the Talking Books program may completely lose access to accessible materials. Those are the real tragedies and threats facing our libraries.
While Mr Steinberg sits at his desk and writes false information he didn't bother verifying, as a librarian, I'm personally gearing up for the inevitable hate messages we will receive once the library releases its Pride Programming schedule in the next month. I'm hoping that none of them are threats of violence, though if they follow in the footsteps of years past, they will be. Later today, I'll be teaching a class on computer basics to patrons who are building the skills to complete tasks like sending an email or uploading a resume to a website - skills that a very large portion of our library users do not have. These classes are free and open to anyone — no need to have a library card or be a Chicago resident. On the seventh floor of Harold Washington Library, social workers are helping connect patrons to housing, food stamps, medical assistance, and free legal help. No card required. We offer study rooms and music practice rooms, public computers with internet access and basic programs like Microsoft Word, and 10 free printing pages a day. Once again, none of these services require a library card or Chicago residency. The Chicago Public Library system provides a plethora of resources to anyone who walks through our doors, no matter where they are from. We are simply asking that eBooks and eAudiobooks, which cost more than double the price of a physical book and can only be purchased for short term contracts (the library cannot outright purchase an eBook), are only circulated to tax paying residents. It would be nice if instead of attacking those of us on the front lines of the war on information and access, Mr. Steiberg took his energy to fight for the library. It seems like many people take for granted the fact that libraries still exist in a world where those in power are trying to gut every single service that can't be milked for profit.
So my question to the Sun Times is, why did no one bother to research this policy change closely enough to realize that Neil made false statements about policy changes? And even if Neil's piece was accurate, why would you publish something so incredibly tone deaf while public librarians are facing some of the worst working conditions they ever have in this country? This piece is an entitled temper tantrum. While I would expect nonsense like this from the Tribune, I thought more highly of the Sun Times.
And my question to Neil is, what are you doing to support libraries besides using our free services and then complaining that we're not doing enough for you when you're not even a resident of this city? Do you attend library board meetings? Do you use your position as a journalist to advocate for more library funding and social service funding (which directly affects the conditions inside the library)? Did you speak out against censorship at your own public library? Will you show up to defend CPL if protestors try to sabotage LGBTQ programming at the library? Every day, libraries get less funding while both the public and the city ask us to do more, but we cannot do more with less. And unless the public starts standing up for libraries, you might find that the information you treasure so much isn't accessible to anyone anymore because of censorship and funding cuts.
Sincerely,
GAR., disappointed public librarian
Wow. Looks like you're to blame for this whole dystopian mess. Seriously, this rant is so overblown. I understand how absolutely frustrated they are, but to throw that all on you is bollocks.
ReplyDeleteAs a private librarian, I had no idea it had gotten this bad.
ReplyDeleteSo apparently this librarian's point is, because the trump administration is trying to effectively end libraries as we know them (I may be overstating it, but not by much), you are not supposed to protest CPL policy changes? That's ridiculous! She needs to take her anger out in a more appropriate place. I applaud you for not publishing her name. I'm not sure I would have been able to exercise the same restraint.
ReplyDeleteAgree
DeleteWould have used the full name, because that's the type of guy I am. When someone expresses such excessive anger toward me, I respond in kind. Especially online. I do battle almost every day. But you chill. Which is why I am what (and where) I am...an anonymous, warped, frustrated old geezer...and you are what (and where) you are, Mr. S... a highly successful and esteemed columnist at a great American newspaper.
DeleteA bushel of equine excrement was dumped on you. It was unwarranted, unnecessary, and inexcusable. Kudos to you for excusing it, and for stifling any thoughts of retribution. Their name alone would have done the trick.
This angry rant from an angry librarian deserves exposure and punishment. They do not speak for the CPL, only for themselves. Their envy and resentment of suburbanites is all too apparent. Urban...and suburban...problems do not begin or end at city lines. Such feelings are all too common...which is why so many cities are in such a mess.
Perhaps this librarian has become too burned-out and stressed-out to continue dealing with an irate populace. Perhaps they need a different CPL job, without public contact. Or merely termination from their current one. Your decision probably saved someone's sorry ass, Mr. S.--and I hope they are now well aware of that. They owe you. Big time.
Newspapers might be dying, but there is still a little power to the press, and one should wield it carefully. I don't want to lash out at a librarian half my age because she's too dumb to be embarrassed at what she wrote. What would be the point? She shows just how ugly the impulse to punish is.
DeleteFirst. you extended a courtesy by not listing her name. I am quite certain she was not authorized to speak on behalf of the Chicago Public Library system. Not that she said anything so horrible. She sounds like a gal under a shitload of stress from multiple directions and I would guess she gets shouted at a lot. By superiors and the general public. Purple faced folks pounding hot fists. All of whom look like Madge Blake and Larry Keating bellowing into her tired old left ear. Shaking angry fingers in her face under her half glasses. On the other hand, she did NOT make a case for CPL e-restrictions vis a vis suburbanite usage. She cited policy. The man who chaulks tires for parking violations in downtown Glen Ellyn will cite policy, too. The issue here, as I view it, is darn simple. Why shouldn't there be 100 percent reprocicity (sp? it's early and I'm old) between CPL and all metro area public libraries? Why, in 2025, are they not ALL linked in total? That's not realistic? Horse feathers. I smell a fiefdom. Protection of a fiefdom. The usual tiresome antagonism between city and suburbs. Like arguing over Italian beef sandwiches and who remembers Robert Hall suits.
ReplyDeleteAs I see it, this librarian responded as she did is because your column poured salt (and acid and boiling oil) in her open wound caused by libraries being under constant, unreasonable attack. I love that you love books and libraries as you do, but that piece failed to acknowledge at all any possible downsides to complete and open access to anyone anything the library offers. I didn't like your piece because you usually evoke critical thinking and analysis of public policy in the most brilliant and creative ways, yet that column showed virtually none of your usually level-headed approach. No one's calling you Louis XIV or hating on Northbrook. And I don't think it's fair to call it 'the Left eating its own' when I want to see more and better critical thinking used when discussing public policies.
ReplyDeleteLike your librarian correspondent, and unlike most of your commenters, I'm willing to put my name to my remarks.
I agree. Please, can't we hear stress and anguish underneath the anger?
DeleteHer anger is in the wrong place. People who appreciate libraries are not at fault here.
ReplyDeleteMore than a little displaced anger wouldn't you say? Trump and MAGA are awful so she unleashes the hell hounds on a liberal who is an outspoken advocate of libraries and free speech. It like being angry about violence and trying to correct it by punching yourself in face. It bears mentioning that it was poorly written, as things written in anger usually are.
ReplyDeleteNo doubt she was unfamiliar with the column, and well-schooled in the social media world of identifying a Bad Guy and then firing up the chain gun. In our subsequent conversation it turned out that the CPL completely botched explaining the changes to the public ("So it's not just me then?" I quipped).
DeleteAh yes: "well-schooled in the social media world." One tenet of that world holds dearly to the notion that you must never abandon the passionate results of your time-consuming wrath, even if you ultimately lose faith in them. Neil has many editors, including the newspaper and all of us readers. No need for hyperbolic pejoratives. We're all more or less on the same side here; let's not beat up our buddies.
Deletejohn
Why publish your, allegedly tone deaf, article? Because it is your, admittedly accurate, opinion.
ReplyDeleteMaybe the librarian's over the top attack was a way to get attention. The link to Legislation of Concern is really alarming. The vitriol detracts from the real issue of censorship and attacks on public services.
A goal of having columnists publish in a newspaper should be to have readers consider another's viewpoint, and if its a good piece, to generate discussion, clarify one's own views, and provide ways of seeing the situation differently . From what I can see, the column 'worked'. It especially worked because of the way the librarian's response was handled. Mr S ranted a bit, the librarian ranted more, dialogue ensued, and viewpoints were modified as a result of the exchange. I like that Mr S "listened" rather than digging in. I was grateful to read in Mr S's column what the reasoning behind the policy change was, as well. I had originally misunderstood the reason for the policy change, and, at least for me, felt the library hadn't explained it well.
ReplyDeleteIts ironic that Mr S was accused of not supporting libraries, though. Others might give him a trophy. But it isn't "either -or." We can both love libraries and librarians, and still voice disapproval of policies and be less than impressed by an ill-considered scree by an overworked librarian.
I remain continually impressed by the helpfulness of librarians. I love independent bookstores, but i also love libraries. A couple years ago I set a goal to read all 100 Newberry Award winning books, in chronological order, in honor of its centennial. The library system helped me achieve my goal. The inter-library loan system, hoopla, and the children's section of my own library (and its librarian) all played a role in the achievement.
As Maggie notes and you clearly think, the letter-writer's response was "overblown," to put it mildly. As others have said, you were quite considerate and deserve credit for not publishing her name.
ReplyDeleteMany of us fly off the handle from time to time, however. She lists a number of valid concerns and has very good reasons to be concerned about the numerous current attacks on libraries. Obviously, you're not to be blamed for the right-wing agenda against libraries, public institutions or education, in general -- far from it, you're a bulwark of the resistance. On the other hand, I hardly blame her for not finding yesterday's column to be "a fun ode to libraries."
The crux of this specific matter, to me, is with regard to her allegation that you were told after emailing them on April 22 "that there would be no changes to reciprocal borrowing privileges" and that you could "continue to ... access ... the online newspapers he falsely laments about losing access to." If that's true, I can better understand her frustration with the way the column was presented. If not, that was a pretty weird thing for her to suggest.
At any rate, CPL trying to limit access to expensive ebooks and prioritizing access for Chicagoans makes sense to me.
Geez boys, her over the top reaction? Mirror time.
ReplyDeleteReally? She goes ballistic over an innocuous blog about loving the library. The majority of commenters here are on the side of supporting. Eating the face of your own is worth a backlash.
Delete100 percent agree. I think she raised many valid points! But I do love columns.
DeleteI love your columns and look forward to them.
ReplyDeleteI am a retired public librarian (who worked at CPL decades ago), so ...
Perhaps there is overreaction on both sides, but I know that librarians are subject to unwarranted threats and criticism and are tired of playing nice and taking it.
My wife and I took our young grandchildren to the HWL several months ago. The train ride from the south suburbs was a blast. On their first ever train ride rhe kids were treated like royalty by every Metra employee we met.
ReplyDeleteAt the HW library, it was a whole different story. Just about everybody we encountered was rude and arrogant
.
The goal is to privatize everything. Knowledge, the access to knowledge. In the name of the MAGA God. Vomit!
ReplyDelete