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"The Gates of Hell," Auguste Rodin (Rodin Museum, Philadelphia) |
Last Wednesday, the same day UnitedHealthcare CEO Brian Thompson was gunned down in New York, an assistant pharmacist at Walgreens phoned me.
The prescription for needles that fit my insulin pen, she said, can no longer be filled, because my insurance company, Aetna, is now insisting it must be done through the mail, in 90-day batches. I might be able to get an exception, but should call Aetna.
No problem! Calling people is what I do for a living. I phoned the number on the back of my insurance card, jumping online — multi-tasking! — during the long delay to try their website.
Online, a form to fill out and mail to Texas, along with my credit card number. I gazed at the form and tried to imagine it resulting in boxes of BD Nano 2nd Gen 4 mm Pen Needles showing up on my doorstep. Unlikely.
Meanwhile, on the phone, I was passed along to several people whose mastery of English was sub-ideal. My suggestion of an exception meant nothing. Negotiations for obtaining the needles via the mail went nowhere. Eventually, what we worked out was that I should have my doctor call in a 90-day prescription to CVS — did I mention that CVS owns Aetna? It's true. My cost for three boxes — a 90-day supply — would be $78.
Now I've liked CVS ever since Nicholson Baker published "The Mezzanine," a lapidary little novel about a man who breaks his shoelace and goes to CVS to buy a new one. Excellent, but not enough to snatch brand loyalty away from Walgreens, a venerable Chicago company that invented the malted milkshake. I can ride my bike to Walgreens. Plus I know people there, thanks to routine visits to secure the seven prescriptions I need every day so as not to die from diabetes.
Social media exploded with joy at the slaying of Thompson. Many Americans are denied medical care, either because they can't navigate the insurance labyrinth or because companies say no to necessary treatment in some arbitrary fashion. Countless people have endured the agony of watching loved ones suffer and die because an unseen bean counter wouldn't check a box.
Let me be clear. All killing is bad, but Thompson's slaying is especially bad because it was a targeted assassination. There are many countries in the world where helmeted assassins on mopeds routinely gun down executives on crowded city streets then roar away. We don't want to live in one of those countries — well, we already do, given last week's slaying. We don't want it to get worse.
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