Bob Abt created a sprawling world of wonder

Bob Abt was an iconic Chicago businessman. He died last Thursday, and I thought I'd share the afternoon we spent together five years ago, touring his family's magnificent store. 

     A company does not generally want to catch the attention of Consumer Reports. If the scrappy monthly watchdog singles out your business, that typically means your product tends to catch fire, or has been found shoddy, shabby, or insufficient.
     So you have to smile -- I sure smiled -- seeing the magazine's trademark tough scrutiny dissolve into applause in the August issue, where a survey of 21,068 subscribers crowns our own Abt Electronics as the best store of its type in the country.
     "Abt Electronics, in the Chicago area, and [other] independent local stores garnered high praise from shoppers who bought a major appliance in the past year," the magazine notes, running a shopper-satisfaction chart showing Abt, with a score of 92, far outpacing also-rans such as Home Depot, Sears (both 83) and Best Buy (82).

Many customers don't realize that
"Abt" is a name, not an acronym. 

     Celebrating a store is unusual for me, but then Abt is no usual store. The place is a sprawling world of wonder, and I respect Abt just for doing what it does so well.
     The stats amaze. Some 1,100 employees in 350,000 square feet at its one and only location. Platoons of salespeople guiding an army of customers -- up to 10,000 a day -- through Abt's jungle of products, and as amazing as that is, in these pared-down times, even more incredible that 80 percent work away from the sales floor, handling service calls and online orders (the Internet accounts for 20 percent of business). Not in Delhi, but in Glenview.
     "We do everything ourselves," said Bob Abt, 72, neatly summing up the secret of the success of the 74-year-old store, which rings up more than $300 million a year in sales.
     And he means "everything." The store generates its own electrical power, with a pair of 850 kilowatt natural gas generators. It has its own wood shop, its own fleet of trucks, serviced in its own garage and gassed up at its own pumps.
     Many stores recycle; Abt takes the Styrofoam packing its delivery people remove after setting up appliances, then melts it down into a sweetish-smelling white paste Abt sells back to manufacturers in Asia. Currently, they're shipping 40,000 pounds a week at 20 cents a pound.
     If I had to point to just one aspect of the store to explain Abt, it would be the fish tank -- an enormous, 7,500-gallon saltwater tank. It isn't just decoration -- the camera department rings it, and the tank was installed so people fiddling with video cameras would have something colorful to look at through their viewfinders.
     Most stores wouldn't worry about a detail like that, never mind solve the problem with 100 tropical fish and an on-staff fish feeder who goes into the tank in a wet suit.
     But Abt is a spend-money-to-make-money kind of place. In the bathrooms, the granite goes all the way to the ceiling -- no painting, easier to clean -- and there are fresh flowers. Scattered around the store are not just glass jars of candy, but glass jars of Hershey's miniatures -- good, expensive candy.
     Candy helps keep kids occupied while their parents are buying electronics, and there are a number of other kid-centric activities -- the big spinning granite globe, for instance, a booth allowing you to raise an enormous bubble around yourself, video games, fountains, cooking demonstrations.
     "My idol in business is Steve Wynn," Abt said of the casino tycoon. "He puts a show on."
     Did I mention the restaurant? If you never get to the nearby design center -- Kohler wanted to display bathroom fixtures, but there wasn't room, so Abt built a facility across the parking lot -- you might not realize Abt runs a restaurant, Jolane's Cafe, with a polished wood interior, a glass-ceiling bar, Julius Meinl coffee, soy glazed salmon and Hungarian ribeye on the menu. The restaurant is two years old, and not yet as successful as they'd like.
     "It's much easier to sell a television than sell a sandwich," Abt says.
     I suppose, to preserve my reputation, I should find something critical to say: There is a whole lot of choice. I counted 110 types of televisions before I gave up, defeated. The place can be overwhelming.
     But that's the best I can do, too much selection if you have decision anxiety.
     The scope of Abt busts the confines of this column, and rather than turn it into a weeklong series, I'd better wind up now. Despite being in the business his entire life, Bob Abt seems to take nothing for granted -- every night, he walks the store at closing, scrutinizing the place.
     He surprised me by expressing reservations about my even mentioning the Consumer Reports praise.
     "I don't know if you can really write about it," he said. "They're so touchy."
     Who isn't nowadays? But not so touchy that we've voided the First Amendment. Anyway, in summary: Abt, a great place and under-appreciated local treasure, and if Consumer Reports wants to come and get me for spilling the beans, well, they know where I am. 

                  —Originally published in the Sun-Times, Aug. 6, 2010

REAL SLICED POTATOES

   In my idealist youth, I tried to help a family of Russian immigrants adjust to life in Chicago. Intending to show off the bounty in this great country of ours, I unthinkingly took this poor Igor to Cub Foods, a pioneering 24-hour-a-day mega warehouse supermarket.
     To my surprise, he froze on the threshold, and would not go in.
    "Is too much," he said.
     His frame of reference was whatever small, shabby, bare-shelved, white-tile Leningrad corner grocery he was used to, cuing up for hours to get his bunch of turnips and package of mystery meat wrapped in paper and twine. 
     But his words often come back to me, while navigating the profusion of food emporiums all around me: Sunset Foods and Jewel, Garden Fresh, Heinen's, Caputo Brothers, plus TWO Whole Foods and TWO Trader Joes.
     And those are just the ones my wife frequents. 
    Plus this place at the corner of Waukegan and Lake Cook, Fresh Thyme, which I had never noticed, but we popped in Saturday after walking at the Botanic Garden. The store was nearly deserted, even though it had a cheery, well-scrubbed, natural-goods purveyor vibe, sort of a Whole Foods without the hauteur. 
     Well, maybe a little hauteur. My attention was caught by this line of potato chips, "REAL SLICED POTATOES." My first thought was, "Aren't all potato chips 'real sliced potatoes?'" Except of course for Pringles, made of some kind of pre-digested potato mash. But Pringles are pretty much intended for toddlers, correct? 
      The Real Sliced Potatoes are sold by the Kettle brand, which also has regularly labeled potato chips, and, not wanting to delay the wife, I didn't have time to stop and try to figure out the difference, if any, but I imagine it's pretty much confined to nomenclature. 
     It does seem to point toward a new path of labeling products to mesh with the self-deceptive delusions of the consumer. Avoiding ice cream? Enjoy some "FROZEN COW NECTAR"? Trying not to eat bread? Try a "FARMLAND WHEAT SLICE."  
    Will people who are reluctant to pork out on potato chips happily dig their hands into bags of "Real Sliced Potatoes." Maybe.
     To me, it's a product without a market, making a distinction lost on the average customer.
     "Real Sliced Potatoes." Who will that fool? Who will be drawn in? These are customers, remember, who are already eating potato chips, their bar for healthfulness is already pretty low. "REAL SLICED POTATOES." The name's too generic. We could think of a better one right now, in a second. Mmmm ... "Genuine Spud Shavings."  "Authentic Tater Crisps."
      Being the guy who dismissed cell phones as a fad, I probably shouldn't mock any new product. And as for the superabundance of supermarkets, until a few go belly up, that's only good for customers. It means they're fighting for your business. I was ordering bologna (soon to be "HIGH PROTEIN ROUNDS") at the Jewel and the guy at the deli counter reached over and offered me a slice. Immediately I was back in Berea, Ohio, four years old, being handed a slice of bologna by the butcher in the Parkway Shops. I almost vowed on the spot to only shop at Jewel, in gratitude for my free bologna, even while musing on the fickle infidelity of customers. But the Sunset is really close to my house and, all things equal, I'm committed to trying to keep them afloat. 

Saturday fun activity: Where IS this?

   
     Now this is a curious tableau. What exactly are these two men doing? And why is that third man watching? Okay, you don't really need to answer that. But it might help you figure out where these people are. As might those flowers strewn on the floor. Anyway, this struck me as just oblique enough to pose a challenge without being impossible to solve. Heck, if the right person sees it, it'll be downright easy. Either way, where is this? The winner gets one of my by-now-just-plain-worthless blog posters. Good luck. Remember to post your guesses below. 

Saturday fun activity: Now at dawn.

     Through some miracle, I remembered I promised to post the Saturday fun activity at 7 a.m. So go to bed, and it'll be waiting for you then. 'Night.

Eastland disaster warns us still

Bobbie Aanstad

     Bobbie Aanstad could do something most 13-year-old girls in 1915 could not: She could swim. Her sweetheart, Ernie Carlson, had taught her one summer in Michigan.
     She lived in Logan Square, then a Norwegian immigrant enclave, with her widowed mother and little sister. She had an uncle Olaaf who worked at the vast Western Electric works in Cicero, where 40,000 employees made every telephone in America. He invited them to come to the company excursion to Michigan City.

     The family took the trolley and arrived at the Chicago River about 6:45 a.m., July 24, 1915. Five ships awaited to take them to Michigan. The Eastland was scheduled to leave first, so they got on that, and found a spot on the crowded cabin deck to wait for the deadliest accident in Chicago history to unfold.
     The Eastland disaster is often said to be forgotten, but the truth is worse: It is ignored, a tragedy that has none of the glitz of the Titanic, which killed fewer passengers, nor the can-do spirit of the Great Chicago Fire. It was a mass watery death in full public view, within two dozen feet of shore, on a ship still tied to the wharf.
     What happened is plain enough. When the Eastland received its 2,500 passengers — the absolute limit — the gangways were closed and the ship's crew prepared to cast off.
     But the ship, notoriously unstable, could not right itself. For a few minutes it listed back and forth, starboard toward the pier, then port, toward the center of the river, and back. The captain tried to trim the ship, filling various ballast tanks. For the picnickers, the swaying was a lark; they whooped happily as the boat tilted this way, then that.
     Then the Eastland began to tip to port and kept going. A refrigerator toppled over, sending bottles of beer crashing. A piano crushed a boy. The laughter turned to screams as the boat turned on its side and settled in water that came exactly to its midpoint.
     In what instantly became a dark, watery cell, Bobbie Aanstad dog paddled for her life, then held onto a railing while others died around her. She cried for her mother. Outside, the surface of the Chicago River was a thrashing, clawing, screaming mass of humanity.
     "Most of them, it seemed, could not swim, or were dragged down by those that could not swim," deckhand Harry Miller said later."Men, women and children, all over that part of the river."
     Bystanders tossed chairs, ropes, chicken crates, anything they could find, into the river. The women were doubly doomed — not only had the vast majority never been taught to swim, but they were weighed down by long dresses, buttoned into clothes that could not be quickly shed in the water. If rescue didn't come in seconds it came too late.
     Another reason the Eastland does not loom large in civic memory is that it was not a moment of pride for Chicago. While bystanders who could swim did leap into the waters and saved lives, others picked the pockets of the horrified crowd — and even robbed the dead. A fire boat sat a block away, the captain delayed going to the rescue, worried about a boiler explosion. The police were later accused of holding back the crowd and would-be rescuers, instead of helping those in the water.
     That night, when a temporary morgue was opened, the curious far outnumbered family members attempting to identify lost loved ones. After the city erected barriers along the river to give privacy to the recovery of bodies, a janitor at a nearby building admitted the gawkers to the roof for a dime a head. When the names of the deceased were announced — including 22 entire families — some of their homes were robbed.
     Come Monday, hundreds began showing up at the Hawthorne works, hoping to fill the jobs of those who had not yet been buried.
     Though a century has passed, aspects of the tragedy are with us yet. The clock tower of the red brick Reid, Murdock Building, built in 1914, still broods over the scene. The chicken company whose crates were tossed into the water, Cougel Brothers, is now Cougel Commission, and still sells chicken.
     Bobbie Aanstad's two granddaughters, Barbara and Susan, live in Arlington Heights, and well remember their grandmother, who lived to be 90 and late in life married Ernie Carlson, the boy who taught her to swim.
     "My grandmother always told us, when we were little girls growing up, 'It's very important you girls know how to swim,'" said Barbara Decker Wachholz, whose Eastland Disaster Historical Society will hold a memorial at the river at 1 p.m. Friday and a candle lighting at dusk Saturday.
     Another thing that has not changed: Most people still can't swim, not well enough to save their lives.      
    According to the American Red Cross, while 80 percent say they can swim, the number who can stay alive in an emergency, who are able to swim 25 yards or tread water for a minute, is around 46 percent. The numbers for Latinos are far worse: 60 percent can't swim; African-Americans are worse still: 67 percent. Nationwide, 10 Americans drown every day. Or the equivalent of the Eastland's death toll of 844, drowning every three months, year in and year out.

One last ovation for Dave Feldman

     When Dave Feldman walked into the newsroom, the sports department would stand and applaud.
     A mixture of admiration and gentle mockery of the man everyone called “The King.” Feldman, the paper’s turf reporter, was a king with a bad back and a heart condition, the dean of horse racing in Chicago who would reply to the question, "How are you?" with a snarl of "I'm dyin'!"
     So let’s potch our hands together and maybe we can conjure up Feldman one last time in honor of 100 years since his birth, July 24, 1915. Clap, and squint, and maybe we can see him toddle in, looking like an unmade bed, perhaps slightly raising a regal hand to acknowledge his subjects, a short, paunchy, sad-eyed man, lurid shirt untucked, fly perhaps undone. A man who lived for horses, who not only wrote about them, but owned them, trained them, bet on them, and announced their races.
     "I could enter my horse in a race, handicap the event, call him home to the wire, and interview the winning owner and trainer—me," he wrote in his memoir, perfectly titled “Woulda, Coulda, Shoulda,” written with Frank Sugano. The book is an urn containing Feldman's enormous spirit; crack it open and he lives again.

Dave Feldman

     "Dumb, right?" Feldman writes, of buying his first horse. "Yeah, but as they say, when you get an itch, you've got to scratch it. The thought of owning a horse had spread in my mind like a rash. I probably picked it up in New Orleans, where I had spent the winter covering the races at the Fair Grounds … My partner and I got the horse cheap because we promised to pay the owner $1,000 when Oomph Girl won a race. Hah! The first three times we ran her she was beaten like a flyweight matched against Jack Dempsey.”
     Born on the West Side, Feldman began delivering the Herald-Examiner at 6. A neighbor took him to Arlington Park when he was 12, and he was hooked.
     "Other kids my age read comic books," he recalled. "I read the (Racing) Form."
     Feldman took bets from Damon Runyon. He was the mascot for the Chicago Blackhawks in 1929, the year, as a student at Lindblom High School, he began handicapping races and took a part time job at the Chicago Herald-Examiner. When it merged with the Evening American in 1939, Mr. Feldman became turf editor of the resultant Herald-American, later Chicago's American. He moved to the Daily News in 1969, and to the Sun-Times when the Daily News folded in 1978.
     He wrote as he spoke:
     "Girl jocks?" he mused, on the advent of female jockeys in 1969. "I'll be honest with you. I don't care for them. But they're here to stay. Follow?"
     "You know, horses are smarter than people. People bet on horses, but horses never bet on people."
     Feldman died at 85—of the heart condition he worried about for decades—in 2001. I wrote his obit, but left out one story I cherish about Dave.
     The Sun-Times had many larger than life characters, and another was the high school sports editor, Taylor Bell, at least in his estimation. Feldman had a way of spreading into Bell’s space, and Bell resented it. Words were exchanged.
     Feldman got back this way. He visited a high school with a tape recorder, and went up to students who looked like athletes. “Do you play football?” he’d ask until he found one who did. “Do you know Taylor Bell?" he’d continue. If the student did know Bell, he'd thank him, rewind the tape, and look for another. If he didn't, he'd push a bit. "Really? What position? Quarterback? And you've never heard of Taylor Bell? Really? No idea who he is!?"
     He ended with a string of student athletes, expressing bafflement over this mystery man, Taylor Bell. Then he played the tape for Taylor to the permanent delight of all present.
     Feldman was president of the Horsemen's Benevolent & Protective Association, the union that represents owners and trainers. He described the job this way:
     "I hate being president of the HBPA. It's tougher than being president of the United States. At least the president has a party tin back of him. I have nothing—no party, no friends, no flunkies, just a board of whiners and backstabbers. Then there are the horsemen, another bunch of stakes-grade squawkers. It's been that way since 1975 when I was first elected. So why didn't I quit after the first three-year term? Hell if I know. My whole life has been like this."
     Unlike most of what he wrote, that was not quite true. Feldman had many friends, from broke stable hands to millionaire horse breeders—Arlington International owner Dick Duchossois was one of his pall bearers.
     A horse race lasts a minute or two, a human life, a little longer. When it's gone, sometimes those you touched remember. I didn't know Dave well, and couldn't tell a thoroughbred from a mule. But I admired the way he manifested himself. On Dave Feldman's centennial, it seems fitting to saddle up his spirit, to let him flash around the track of our minds one more time before retiring out to pasture for keeps.

America deserves Donald Trump

     I was at the Lincoln Memorial earlier this month, and studied the face of Daniel Chester French's Lincoln. He looked pissed, and that right foot lifting slightly, as if he were about to leap up and stride out of that shrine and start kicking ass.
    And why not? The Union is in disarray, as always. Our cherished freedoms are held cheaply by the paranoiacs and psychopaths who dominate what passes for political discourse in this country. Relentless plutocrat and egomaniac Donald Trump is leading the polls in 2015 is something you'd expect in a bad nightmare dystopian movie from 1989. Yet there it is. Get in the game Abe. We need you. We need somebody. 

     America deserves Donald Trump.
     Don't we?
     Nearly a quarter of Republicans agree: They want him to be president. Twenty-four percent prefer Trump over actual politicians such as Jeb Bush or Marco Rubio.
     Yes, that Post-ABC poll was mostly taken before Trump's jaw-dropping slap at Sen. John McCain's war record. But Tuesday, when those poll numbers came out, the general feeling was not that Trump had destroyed himself and this was the final gasp of might-have-been before the real estate developer slumps offstage in shame. The usual, one-awkward-shout-and-Howard-Dean-is-history dynamic doesn't seem to apply to Trump, who refused to be embarrassed for slurring every American POW who ever lived, and instead busied himself slamming Lindsey Graham and giving out his cellphone number.
     Times change. Gary Hart's campaign was scuttled because of one weekend with Donna Rice; Donald Trump married Marla Maples and nobody even remembers.
     So Republicans think we deserve Trump because he represents their angry rejection of all things Washington: politicians, policy, Barack Obama. Trump, remember, was denying Obama was born in this country long after even zealots let the fantasy drop.
     Now Democrats, look into your hearts.

     We believe this country deserves Donald Trump too, don't we?
     Haven't we turned our political life into a theater of the absurd? Don't we acknowledge that shiny surface appearance trumps — no pun intended — inner merit? Hasn't money hijacked the electoral system, flowing easily around all feeble efforts to constrain it like a swollen river around a rock?
     Sure, some Democrats will embrace Trump cynically, as the quickest way to drive the GOP into a ditch, leaving a clear stretch of dry highway for Hillary Clinton to cruise into the White House.
     But we could also accept Trump as the punishment we know we deserve. For being lightweights, for never embracing what we believe with a fraction of the passion of the Fox News crowd.
     Remember, Clinton has also been running for president for the past few weeks. She might as well be campaigning on Pluto, a smudge photographed by the New Horizons spacecraft as it raced by. Trump straddles the American stage like a colossus.
     Maybe we're getting used to him. We've seen him on TV, read his books. We buy his wealth=quality logic.
     Trump doesn't need position papers. He doesn't need policy experts. He just has to be himself, pure ego, pure demagoguery. Maybe he'll blow up, maybe he'll call Taylor Swift a whore and the country will turn on him.
     Or maybe he won't. I keep thinking of Ronald Reagan, the guy we want to add to Mount Rushmore. The country forgets what a joke he was, at first, the Bedtime for Bonzo B-grade actor who paused from selling Borax to run the nuthouse of California and won GOP hearts by being more dynamic than Gerald Ford, which is not that hard to do.
     Sure, Trump might implode. But how is the GOP going to settle down with staid old Jeb Bush after Trump? It can't.
     Insulting McCain will pass; McCain's a stiff, the guy who lost to Barack Obama by 10 million votes. Not that we should hold the Trump inauguration quite yet. I'm of the opinion that Trump will self-destruct on live TV during the Aug. 6 debate. It will be his "Have you no sense of decency, sir?" moment with the whole country watching, aghast. But that might be my giddy, people-are-good-at-heart optimism.
     Right now, Trump is a win-win-win for America. Either he flames out — win — and makes the country grateful for a Jeb Bush candidacy, something I would not have previously thought possible.
     Or he takes the GOP field — win — and allows Hillary Clinton to waltz into the presidency in a cakewalk.
     Or Trumps prevails and becomes president, terrifying the world with the awful, limitless possibility that is America, raising the specter of a country lost in shallowness and worship of wealth finally getting the leader we so richly deserve.