Thursday, October 24, 2024

Indiana Jones and the Pharmacy of Doom


     Yeah, I suppose I've been soft-pedaling the emotional aspect of all this. There's a definite "Why me?" component to finding out you have  a disease like diabetes. Or as I put it to a neighbor. "So not drinking red wine for the rest of my life wasn't enough; now I can't have a piece of fucking toast?!?"
     That isn't entirely true. Your blood sugar craters — 58! — you can have something sweet, and twice I've turned to my drug of choice: two pieces of black Kookaburra licorice. But in general, I'm facing a considerably constrained palate, looking down the road. Suddenly a turkey club on wheat toast is as forbidden as a shot of Jack Daniels.
     But my wife stepped up, preparing delicious, low-carb, low sugar meals. And honestly, the struggle to feel well and get my blood in order made the menu a distant consideration. The hardest part is logistics. Finding an endocrinologist — the one I was sent to isn't taking new patients. Or, my God, filling prescriptions. After I got my doctor to put me on insulin, it took six, count 'em, six visits to Walgreens to actually get the stuff.
     The first trip to the drug store, the insulin was supposed to be ready, but actually wasn't. "Come back after 2," I was told. But when I returned, "the shipment didn't show up." It seems the Northbrook Walgreens doesn't stock Lantus insulin, but gets it from another store. The third time they gave me the Lantus. I went home and discovered they hadn't given me needles. The needles are kinda important. So I returned, a fourth time, and found that my doctor hadn't prescribed the needles. I was told I could just buy them — $80 — or contact the doctor and get a prescription. Perhaps it was cheap of me, but I decided to call the doctor and come back. Why pay if I had them coming? I'd been waiting for days; what's another hour?
     The fifth time Walgreens had the needles, but needed an hour to fill the prescription. I asked why they couldn't just walk the needles over to me — I could see the box; they were right there on the shelf — the way they had when they suggested I buy them? The clerk checked with the pharmacist, who said no, they were too busy. 
    I was kinda busy myself, trying to live my life. Or had been, until this ailment showed up and took it over. Now I was going to spend my days standing in line at the Walgreens pharmacy. "Why this is hell," Christopher Marlowe wrote. "Nor am I out of it."
     At least the Walgreens isn't far from my house. Still, a lot of hustling back and forth. One time driving the few blocks, Hozier's "Too Sweet" came on the radio. I cranked it up, and that song segued into "You Can't Always Get What You Want." Now WXRT was providing a soundtrack to my struggles. I took comfort in, "But if you try sometimes, you get what you need."
    Which indeed was the case. "Hell" is overdramatic. It's merely annoying. And if this is a challenge for a moderately bright, relatively energetic, college educated professional journalist skilled at extracting information and pressing institutions, what must it be like for people who are less resourceful? Who don't have insurance — 7.2 percent of Illinoisans have no medical insurance.  There are yawning cracks in the process that are easy to fall into. Several times I found myself imagining: what if Elon Musk had set himself to trying to get everyone the health care they deserve instead of trying to get somebody to Mars? Idiot.
     Meanwhile, I was online, trying to figure out how to give myself injections.
     "This is a very dangerous medication," chirped That Nursing Prof, with a kind of laugh. "Very important you get this double checked by another nurse before you inject."
     Not an option for me, alas. My daily medical care was going to be very much a DIY, amateur effort, aided by Dr. Google.
     And I don't want to leave you with the impression that I blame Walgreens. It's clear they're understaffed and overwhelmed, and I found, when pressed, the pharmacists and clerks could be kind, and go beyond the call of duty. Getting my Crestor, a statin that allows grapefruit (I figure, claw back what regular life can be regained) I had a conversation with the pharmacist, Anish, that bordered on philosophy, as we mused that grapefruit, like life, delivers its sweet deliciousness mingled with bitterness.
     "That's why I'm so attached to grapefruit," I said. "I'm pretty bitter myself." 
     I'm trying not to be. Yes, there is often the Indiana Jones, escape-from-the-giant-rolling-stone-ball-and-come-face-to-face-with-the-tribesman-and-their-blowguns aspect. When I tried to refill the Lantus pen prescription, Wednesday insurance sent me a text message that it was too soon, based on the minimum doses and not what I was actually taking. Then, after calls to the doctor, Walgreens wanted four days to fill it. I appealed in person, and a pharmacist found the pens — at a different location, but just down the road. But when I went there to claim my pens, I was told they were ready in theory, but not in reality, and had to wait a half hour. I took a seat, and a workman walked over and began drilling into sheet metal a few feet away.
     The beauty of all this is, there really isn't a choice. You can ignore it, and develop one of the hideous side effects — blindness, neuropathy, amputation, death. Not a lot of toast when you're dead, discounting the possibility of hell. Plus, as I keep telling myself, "Nine-year-olds manage to cope with this..."
     I promise I won't write about diabetes forever. It may seem that way. But for the moment, it's the only show in town. If it seems all-encompassing and oppressive, well, welcome to my world. Generally I go about my business, forget about this for 10 or 20 minutes at a time. Work of course is a comfort ("Work," as Noel Coward once remarked, later in life, "is more fun than fun.")
     There have even been moments of happiness. Early on, I had hurried to Sunset Foods to stock up on stuff I could eat. I rode my trusty Schwinn Cruiser, and was coming out of Sunset with its black metal basket full of spinach and chicken and pork chops, and some sashimi for lunch. A gorgeous sunny day: 68 degrees. And I could feel my brain reboot, like I had gotten my mojo back, and for the first time in days was myself again. I went home, laid lunch out nicely, tried to be festive about it, breaking out my new blue whale chopsticks holder. Yes, this is a struggle, but as Hemingway said, the world is a fine place, and worth the fighting for.





38 comments:

  1. Good luck, my friend. CVS is as bad as Walgreens. Try getting a controlled substance. Then the real fun begins. Yes, it is a hell of sorts, as if the sheet metal drilling weren’t enough warning. Stay strong.

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    1. Controlled substance, yes! I have 3 diagnosed conditions that require a muscle relaxer which I only take as a last resort (23 lowest mg doses in the past year and a half. Not exactly junkie status.) This has been on file for half-dozen years with my doctor's office, but it has taken 3 weeks and an office visit with yet another just certified NP who suggested counseling and anti-anxiety

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  2. Generally, Walgreens now fills many prescriptions at its Central Fill Pharmacy in Bolingbrook. If your prescription comes in a plastic bag & not a paper bag & is in a overlarge bottle, if you're getting pills, it's from there. That one also puts in several pages of totally useless paper you just recycle. Every time there's one or more blank sheets & one telling me how to use the reversible child proof cap to make it not child proof & now yet another sheet of paper telling me to get vaccinated, which I've already done.
    And since they print my name & other personal info directly on the plastic bag, my shredder won't cut it up, so I cut it off & save them in my charcoal briquette bin & then burn them up when I grill.
    If Walgreens management wants to know why they're losing money, all they need to do is look at the waste that one giant pharmacy creates.

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  3. I appreciate your reflection about all this. And even on just one day, you quote Marlowe, The Rolling Stones, Noel Coward, and Hemingway, and offer a loose connection to Indiana Jones. It’s one of the best aspects of your writing. Hang in there with everything. —Becca

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  4. so walgreens sent my wife an email that here rx for wegoovy was ready at our store. Went there, turned out it was ready at another walgreens. email did not say that.

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  5. And today I am reading about Walgreen’s invention of malted milkshakes in your book. How everything falls in place!

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  6. Neil you insurance probably has a mail-order drug option, where you get three moth's supply for the price of one. It takes awhile for delivery, but it's worth the wait--and bypasses the Walgreens hassle.

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  7. I actually think CVS is a bit better than Walgreens though less convenient to downtown. However - if your insurance allows, people love Dundee pharmacy. That’s a whole different experience than a chain.

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    1. I dumped CVS for Walgreens because they kept auto refilling my scripts, no matter how much I told them not to. CVS was fined a huge amount by the feds several years ago for that, but apparently that fine didn't work its magic & they still do it.

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  8. I've actually been getting my prescriptions from Marianos (and Jewel). I find that it's a better experience, overall. (FWIW)

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    1. I agree! They even call the physician if a refill is needed. Walgreen's would not do that!

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    2. Actually, my Walgreen's does contact my doctor's office to get approval for refills.

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    3. We also fill our scipts at Jewel-Osco. We refill all of them at the same time and have them delivered for just $7.99 by Script Drop, which saves time & the hassle of having to go to J-O just for the scripts. They even have an option, I believe, that if you are having groceries delivered you can synch the deliveries together. Plus, using their online app to check refill status is incredibly helpful but also always accurate regarding the status of script. We'll never go back to Walgreens or CVS...but that's just us!!! Good article, Neil! Thanks for sharing & best of luck with the injections! Sandra

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  9. Neil, so sorry about your diabetes and so grateful how you share your experiences and emotions with us. Your insights about your experiences make a difference, especially regarding the possibilities for changes in systems and people that work in harmony with profitability to create a more humane and responsive experience of being alive. Are Mark Cuban’s efforts to make drugs more affordable inclusive of diabetes medications and a possibility for you two to connect? You are such a force for “good trouble” as John Lewis would say.

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    1. I’ve been quite satisfied with Cuban’s CostPlus Drug Co. Of course, those mail-order options only make sense when your dosage is reliably stable, so you may want to wait a bit. Chronic disease can be a pain, but I feel lucky to live in a time with so many treatment options.

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    2. Medicare has the ability to negotiate some drugs now. Prices will come down in 2026. My husband’s diabetes is controlled with pills, although his cardiologist wants him to start Ozempic.

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  10. And while I realize Lombard is far from you, I want folks to know that Lombard Pharmacy is very fine, independent place with excellent care-taking of customers. 630-495-2333.

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  11. Please allow yourself a period of mourning with your diagnosis. It does get better and the treatment does get easier. Consider yourself lucky that you weren't diagnosed 20 years ago before Lantus. You had to actually mix your insulins...NPH, R and Humalog, now THAT was challenging.

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  12. Sams Club has great prices in meds and ours just mails them to us at no cost.

    Would trade it all for NHS

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  13. Yes, annoying is definitely an apt way to describe the back and forth with the pharmacy. I am my husband’s care giver since he is an amputee plus diabetic and now cancer patient. I am the one going through the hassle of what you describe. So interesting to read about someone going through what I go through on a regular basis. At least now there are sugar free products that taste pretty good— years ago the options were just about nil and nasty tasting! There is also keto bread now that has half the carbs so you can almost have guilt-free toast. Have your doctor prescribe the Dexcom G7, which monitors your sugar levels through a sensor you install on your arm that syncs to your smartphone. No more constant finger pricking. With some time the shock of the diagnosis will subside and you will get used to this change in your life. Good luck to you. Big fan of yours since you started with the Sun Times.

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  14. Do read up on neuropathy, which is something chemo patients routinely get and which can be a permanent side effect. There are many things you can do to arrest it at the very beginning, ranging from foot rollers to TENS devices. Also, many health conditions are accompanied by dietary restrictions. As someone being treated for colon cancer, I can never have red meat, processed meat, low fiber carbs, high sugar food and alcohol again if I want to reduce the risk of recurrence. I embraced this willingly because I am glad to have something I can do to improve my chances. I am not trying to minimize the pain of what you are going through, only trying to introduce some perspective. Be grateful that your illness was caught in time and that you have a path back to health and the means to get the care you need. I used my cancer to try to be a better person and be grateful for all that is good in my life. I recommend this path.

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  15. Mr. S, I can understand your frustration. But you seem to be handling it with bemusement and even a touch of humor. If I were in your moccasins, I'd be screaming and yelling at druggists and bitching and crying and getting kicked out of pharmacies and maybe even getting arrested. Have a very low tolerance for frustration, and don't handle it very well. My calm and patient and long-suffering wife has often had to become my caregiver and my coach, and my nurse and my therapist. You're a better man than I am, Mr. S, especially when that man gets sick.

    Since I'm a bit older than you are, Mr. S (13 years), I've had to deal with various ailments for quite some time, though none as challenging as the one you are now facing. Have had to deal with doctors and their staffs, and pharmacies, and my insurance provider, which has both human and automated nannies reminding us to refill and consume our drugs. Doesn't bother my wife, but they tend to piss me off. I guess that's just me. Reminds me too much of my kid days.

    There are statins for the cholesterol, and drugs to help me swallow so I don't choke to death on food. And meds to keep my ankles and feet from swelling up and turning black and falling off. And other things that involve other orifices that I won't get into here. My insurance provider has, for whatever reasons, switched me to four...FOUR...different pharmacies over the years.

    The first one was a regional outfit that's also a supermarket chain. Giant Eagle, out of Pittsburgh. Are they in Chicago? I remember Eagles, but no Giants. Then Walgreen's, which was way more expensive and could be as frustrating as Mr. S has described, far better than my poor power to add or detract. Then the pharmacy at a local grocery chain called Marc's, which was the best by far.

    Just as I was becoming accustomed to their ways, and they were getting to know me well (I also had to buy insulin there, for a diabetic kitty), I was suddenly switched again, to a regional pharmacy called Discount Drug Mart. Their slogan is: "We save you the runaround." They do...but they, too, have those annoying nannies. Not as much anymore, though. My insurer now provides certain meds at no cost, and mailed from CVS. They've merged. That 69 billion-dollar merger has been a godsend for us.

    On the other paw, my insurers have tried (for a dozen years now) to send "visiting nurses" to our house. A medical person I know and trust has advised me to keep on keeping them out. They not only seem to think all seniors are helpless ninnies, but they're also seeking far more than compliance info. Signs of elder abuse, hoarding, smoking, hygiene...things that may or may not be legally within their domain. No badge, no court order, no admittance. Sorry, dudes.

    Thanks again, Mr. S, and I really mean it. You've opened my eyes to what I may face, down the road. Maybe in my 80s, if I get there, or maybe tomorrow...who the hell knows? Diabetes runs in my family, and my wife has been diagnosed as "pre-diabetic"...and is now on Metformin. Getting old can be hell, and is not for wussies, but it beats the alternative. Have been to one big wedding in the past few years, but half-a-dozen wakes and funerals.

    So if you want to keep writing about struggling with diabetes, I'm fine with that.
    Might even be another book, while you ease on down the road.
    I would buy it in a heartbeat.

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    1. No Giant Eagle in the Chicago area. I was visiting a friend in Warren Ohio a few years ago & we went to a Giant Eagle. She didn't have her loyalty card, so for fun,, I tried my Jewel card. I managed to crash all the cash registers in the store & they had to reboot them all!
      Fun time!

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    2. Cool story, bro! Love it! I hate that invasive "loyalty" bullshit!

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    3. Grizz 65, I am in full agreement with keeping out the "visiting nurses" and all of the other home health providers, if you possibly can. I dealt with them for years while taking care of my parents. The home health agencies are not well monitored by the licensing authorities & the agency's employees are not well supervised. They are unreliable, undependable, & unpredictable. The employees were lazy, negligent, & dishonest. I tried to make sure I was always at my parents house when they came but they used countless strategies to evade me & mislead me. They also stole countless heirlooms & other valuables. They billed for services that they did not provide & even forged both my parents' signatures on many occasions. They stole mail from my parents' mailbox and tampered with their telephone, leaving 2 elderly people in a rural location with no way to call for help. I filed every grievance available to get the laws enforced but it is a dishonest business & the folks in charge are profiting from the dishonesty. So what sounds like a great idea is in reality a heart breaking nightmare. They not only failed to provide the medical care they were paid to provide, they also inflicted a great deal of emotional abuse, especially on my bed-ridden mother. So BEWARE!

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    4. No...not THOSE charlatans. My father fired every single home health nurse that came to help him, and made my mother his sole caregiver, when she was 80 years old. She eventually had a massive heart attack and nearly died, and then needed quadrupole-bypass heart surgery.

      I was talking about the insurance-sent "nurse practitioners" that want to monitor your condition and ask you about your pills and your habits and your overall health. Isn't that what your primary-care physician is supposed to be for? Isn't that none of their business if you're a piggy slob in your own home?

      They are looking for reasons to drop your coverage, based on non-compliance...NOT to help your overall quality of life. Like I said before...unless you are wearing a badge and a firearm, and have a warrant or a court order...you don't get into my house. Don't give a shit who you are.

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  16. Once you have neuropathy, it's hard to reverse it. It can be arrested if you catch it early. Be very alert for these symptoms. A baseline visit with a podiatrist to build a relationship is a good idea. Good luck with this challenge. You can do this.
    https://www.dana-farber.org/health-library/tips-for-managing-neuropathy#:~:text=There%20is%20no%20clear%20treatment,can%20help%20you%20manage%20symptoms.t

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  17. So sorry to hear the news! You are my favorite columnist in the Sun-Times.

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  18. Once the doctors and dieticians think you're on the right course and understanding how different carbs affect your blood sugar, you will have more choice on what you can eat. There are also some fast-acting insulins that allow you to "cover" what carbs you plan to eat. You may even have an insulin pump one day which will likely improve your overall blood sugar control. Type 1 diabetes is a crappy disease that affects every cell in your body. Right now, it seems that all the research is going into Type 2 since it is so prevalent. Back when members of my family were diagnosed with Type 1 we were told the cure was right around the corner- 30 years later, we are still waiting. Having said that, I know things will get easier for you.

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  19. I'm only an occasional reader, but someone steered me here today via Nancy Nall, where I've often vented about my vexatious experiences with pharmacies, insulin and insurance carriers, not to mention an endocrinologist who makes me call around to all of the different pharmacies to find the specific product she prescribes when it's on back order pretty much everywhere because it's being prescribed off-label as a diet fad. All I can say is that it's a good thing that I'm retired because getting my prescriptions has become a full-time job. On the other hand, my work experience prepared me well for getting used to long hold times only to talk to unhelpful people once I managed to master their byzantine phone systems. Best of luck to you. And you don't have to give up toast or shots of Jack. You simply consume them in quantities so small that they aren't any fun.

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  20. I have hesitated to chime in, but what the hell.
    I see my doctor/s and pay my insurance deductible like anyone else. However, I get all my prescriptions through the VA (US Dept of Veterans Affairs). People love to criticize the federal government, but let me tell you how it works:
    I never go to a pharmacy. All prescriptions are mailed to me for free. If I ever need to speak with a pharmacist, I can go to a hospital or clinic and be seen that day, or I can phone, and they'll call me back the same day, guaranteed. I've asked my doctor, "If I went to a pharmacy (Walgreens, CVS) and got this prescription, how much would it cost?" She said $37.
    It costs $3 at the VA. Another med was $200 on the outside and $12 at the VA.
    Why? One reason is that they buy in bulk—the VA is the largest in the world. Another is that they haggle the price down. And third, everyone say it with me—they cut out the middle man. People will tell you socialized medicine is evil. Well, it works pretty good for me.

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  21. You probably already know this but if you choose to go with the Dexcom system you can have your supplies shipped directly to your home via UPS.

    I was a warehouse supervisor at Byram Healthcare for many years. We shipped out thousands of orders for Dexcom sensors and hardware every week. The warehouse is in Carol Stream so it would be a next day delivery.

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    1. You may want to consider Costco for your prescriptions. Membership is not required to use the pharmacy (FDA regs). I have found them to be extremely efficient and helpful.
      As with all things -- one day at a time.
      Take good care.

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  22. I am sorry to hear about your diagnosis. I have had Type 2 diabetes for 17 years. My endocrinologist is Dr. Dean Kravis, who is very smart (he has an MD and a PhD), caring, and takes a lot of time with his patients. You might also look into whether it's cheaper to get drugs from Canada. I get my generic Jardiance from Canada Pharmacy, which saves me a ton of money.

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