"I haven't been this frustrated, professionally, maybe ever," the Illinois secretary of state said Monday. "Because we've done so much work to create efficiencies, and they're all being unraveled by this unprecedented demand."
Real ID is a ticking time bomb of security theater, signed into law by President George W. Bush on May 11, 2005. A law designed, basically, to keep the Sept. 11 hijackers off those planes, ex post facto, by ensuring that people given special driver's licenses really, truly are who they say they are, making them jump through documentation hoops.
"We have zero control," said Giannoulias. "We're required to scan and send this information, this crazy paperwork and documentation requirements. It's not something we put in. We have to take it. We have to put it in a scanner. It's brutal."
Years of prepping the public, begging them not to wait until the last minute, proved insufficient, and now collective lifetimes evaporate in blocklong lines as frustrated Illinoisans battle to DMV windows only to find their paperwork not in order.
"I had carefully reviewed the Real ID checklist on the website and believed I had the required documentation," wrote my neighbor, an insurance executive who often travels by air. Normally the most placid person, I bumped into her, irate, coming back from another failed attempt to get her Real ID, thwarted because she changed her name when she got married.
"The need for a marriage certificate to verify a name change should be called out more explicitly — especially as it often applies to women," she wrote in a complaint I nudged in Giannoulias' direction, prompting our conversation. "It’s an easy detail to miss, and not something people carry daily. Yet it can derail the entire process."
Nor is this a local problem. From coast to coast, DMV offices are swamped.
"This is national. It's literally chaos and mayhem around the country," said Giannoulias. "In Florida, they're sleeping in their cars, in tents, in front of the DMV. Other states are shutting down their systems."
And for what? To create reams of data that former staffers who are no longer at decimated federal bureaus won't ever look at.
"This is national. It's literally chaos and mayhem around the country," said Giannoulias. "In Florida, they're sleeping in their cars, in tents, in front of the DMV. Other states are shutting down their systems."
And for what? To create reams of data that former staffers who are no longer at decimated federal bureaus won't ever look at.
"I'm not a national security expert," said Giannoulias. "But to me, it seems an enormous waste of time and resources for this little star on your license."
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