About 65 million packages are delivered every day in the United States. We all know the drill. Today's load of brown cardboard is deposited on the front steps, if we have them, or the package room of a building. The UPS or Amazon guy snaps a picture. We look outside, think, "Goodies!" and go collect our new stuff and add it to the old stuff.
But what if a package isn't yours? Some 2 or 3 percent of shipments — about a million packages a day — go astray. What do you do if one of them washes up on your front step? What is your responsibility for these goods you did not order and do not want? Call UPS? Open the box? Keep what's inside? It isn't a gift, precisely. Though someone gave it to you. If they're intended for a neighbor, the right and decent thing to do is walk the box over — just last week, a magazine for someone living two blocks away ended up in our mail, and next time I walked Kitty, I took the publication with me and saw it to its proper recipient, feeling a little conspicuous when I walked up to his house and shoved it through the mail slot. People have been shot for less.
But a few days ago something strange happened. We got a long UPS box — at first I thought it was flowers, which sometimes come that way. But inside was a wooden play set for the new grand babe and ... a separate UPS box, within the first, containing a 17 piece DeWalt combination wrench set. That box was addressed to a tool shop in Mokena.
For a moment, I wondered if it was part of the gift — a play set for the babe, wrenches for grandpa. But that was daft. Nobody would do that. So what should I do? Having my own tools, plus tools inherited from my father-in-law, plus some from a neighbor moving far away, I am rich in hand tools, particularly wrenches, from tiny wrenches to big spanners a foot and a half long that look like they're intended for tightening bolts on an aircraft carrier.
But what if a package isn't yours? Some 2 or 3 percent of shipments — about a million packages a day — go astray. What do you do if one of them washes up on your front step? What is your responsibility for these goods you did not order and do not want? Call UPS? Open the box? Keep what's inside? It isn't a gift, precisely. Though someone gave it to you. If they're intended for a neighbor, the right and decent thing to do is walk the box over — just last week, a magazine for someone living two blocks away ended up in our mail, and next time I walked Kitty, I took the publication with me and saw it to its proper recipient, feeling a little conspicuous when I walked up to his house and shoved it through the mail slot. People have been shot for less.
But a few days ago something strange happened. We got a long UPS box — at first I thought it was flowers, which sometimes come that way. But inside was a wooden play set for the new grand babe and ... a separate UPS box, within the first, containing a 17 piece DeWalt combination wrench set. That box was addressed to a tool shop in Mokena.
For a moment, I wondered if it was part of the gift — a play set for the babe, wrenches for grandpa. But that was daft. Nobody would do that. So what should I do? Having my own tools, plus tools inherited from my father-in-law, plus some from a neighbor moving far away, I am rich in hand tools, particularly wrenches, from tiny wrenches to big spanners a foot and a half long that look like they're intended for tightening bolts on an aircraft carrier.
Then there was the mystery of how the wrenches got in there. Or maybe not such a mystery. Having once toured an Amazon fulfillment center, a vast, sprawling, frenetic hive of Seussian commotion — roaring conveyers, chutes, slides, twirling robots, human pickers pushed to the limits of human capacity — the potential for error was easy enough to see. There must be astounding tales of unimaginable screw-ups, waiting to be uncovered.
I thought of gifting the wrenches — they were mine now, were they not? — perhaps bestowing them on the younger boy. But he has no need for wrenches, now or in the foreseeable future. They would just be a burden, more crap from dad. The thing to do was send them on their way. Return them to UPS.
My wife was dubious — I think she viewed me as somehow now responsible for these wrenches. Possession is 9/10 of the law. She wondered whether UPS would just take them from me. But I pointed out the mailing label, with the all-important bar code. They were on a journey. The thing to do would be to speed them on their way. We were heading to Red's Garden Center anyway, to load up on herbs and flowers and such. The UPS store was on the way.
When we pulled into the strip mall, I suggested she wait in the car. No, she said, she wanted to see how this goes down. Given my luck, she might have been worried that, without her cool head, some kind of Roger Thornhill chain of mistaken events would be set in motion, like in "North by Northwest." "He's here! The guy with the wrenches!" one of the UPS workers would cry, and I'd end up climbing down the face of Mount Rushmore with Eva Marie Saint.
We walked in.
"Can I help you?" the clerk said.
"You delivered these to me," I said, hefting the box onto the counter. "But I am not the Pennsylvania Tools of Mokena." He took the box without a word. We turned and walked out. She praised my honesty, but I was thinking of how the situation would have transpired had it been, not superfluous wrenches, but a DeWalt reciprocating saw. I could really use one of those.
I thought of gifting the wrenches — they were mine now, were they not? — perhaps bestowing them on the younger boy. But he has no need for wrenches, now or in the foreseeable future. They would just be a burden, more crap from dad. The thing to do was send them on their way. Return them to UPS.
My wife was dubious — I think she viewed me as somehow now responsible for these wrenches. Possession is 9/10 of the law. She wondered whether UPS would just take them from me. But I pointed out the mailing label, with the all-important bar code. They were on a journey. The thing to do would be to speed them on their way. We were heading to Red's Garden Center anyway, to load up on herbs and flowers and such. The UPS store was on the way.
When we pulled into the strip mall, I suggested she wait in the car. No, she said, she wanted to see how this goes down. Given my luck, she might have been worried that, without her cool head, some kind of Roger Thornhill chain of mistaken events would be set in motion, like in "North by Northwest." "He's here! The guy with the wrenches!" one of the UPS workers would cry, and I'd end up climbing down the face of Mount Rushmore with Eva Marie Saint.
We walked in.
"Can I help you?" the clerk said.
"You delivered these to me," I said, hefting the box onto the counter. "But I am not the Pennsylvania Tools of Mokena." He took the box without a word. We turned and walked out. She praised my honesty, but I was thinking of how the situation would have transpired had it been, not superfluous wrenches, but a DeWalt reciprocating saw. I could really use one of those.

We live in a new development with lot duplicate house numbers and our neighborhood page on social media is littered with post about tha exact situation, “did anyone get my package, I have so and so’s package.” Etc.
ReplyDeleteThanks for this latest glimpse into how your mind works. I was not expecting a Roger Thornhill reference! (I love that movie.)
ReplyDeleteAnd I loved the Dr Seuss reference
DeleteYes, extra points for Thornhill!
DeleteI hear you Neil. I have received packages for neighbors, near and far, and so far have brought them to that neighbor. But, I have also wondered if it was something I really wanted --- what would I do? Congrats to you for your honesty!
ReplyDeleteI don't know, I wouldn't mind climbing down the face of Mount Rushmore with Eva Marie Saint.
ReplyDeleteI don't know how to tell you this, Joe, but Eva Marie Saint got old just like the rest of us. I'm sure she would be a delightful companion on a trip down Mount Rushmore, but at 101 years old, she is probably not what you were thinking of.
Deletetate
Hey, Tate, I'm not exactly a kid either.
DeleteWithout going into the exhaustive details, I have to stop in at the local O'Reilly's auto parts and have them charge me for a brake rotor for a 2017 Honda Civic that I won't be taking home with me but it will correct the inventory on their shelves. I could do nothing, and no one will know; police will never be at the door inquiring about a stolen car parts ring. But in my opinion, this situation, as with others in the past, is where personal ethics and integrity are tested. It's what you do when no one is looking, when no one will ever find out, that establishes who you are to yourself. One of my first foremen in the trades those decades ago once said to me, "You can lie to other people all you want, but where you get into real trouble is when you start lying to yourself." I always wanted to be able to look my kid in the eye and tell him I did the right thing when it was hard and mean it, and that has even more gravity for some reason now that it's the eyes of grandchildren. Anyway, good on you. The Pennsylvania Tool Company is likely waiting for those wrenches.
ReplyDeleteAmazon seems to be having trouble lately with deliveries. In the past 3 weeks, I've received double shipments of several orders without being charged for the extra shipment.
ReplyDeleteThere have also been two refunds for things that WERE delivered but somehow were registered as 'undeliverable'.
Plus, I sent a shipment of 10 books to a student, who received 3 of them on the expected day. I now have two notices that 2 boxes of books are delayed in shipment - expected Wednesday.
I can't help but wonder about it. I read something a couple of weeks ago about Amazon firing 30-thousand employees who've been replaced by AI.
Maybe artificial intelligence is more problematic than human intelligence after all.
I never try to correct corporate America. If they give me something I dont deserve or didn't buy I take no action whatsoever. Let them straighten it out.
ReplyDeleteIf I'm dealing with a mom and pop or sole proprietor i'll do my best to make things right. til they get smarmy or treat me like I'm stupid. then i'll let it drop and keep on stepping. its surprising how people often act when you point out their mistake and try to straighten things out. They get huffy.
I once sped up to get alongside a guy driving a rental truck to point out the low bridge sign for the viaduct up ahead. he gave me the finger and sped up. I pulled over and watched the top curl like a lid on a can of sardines
When I was thirteen or fourteen, my Detroit cousins and I were hanging out on their front steps. We heard a loud bang. A truck had hot a pothole and a large carton fell onto Ten Mile Road. We grabbed it. It was filled with small, unassembled BBQ grills, the kind that later became famous as Smoky Joes.
DeleteWe found a packing slip and there were shipping labels on the box, so we called either the shippers, the customer, or the trucking company. Can't recall which...that was a long time ago. Sixty-five years.
Long story short, somebody came back and retrieved our prize. They thanked us for saving their butts. And they actually gave us one of the units, which we presented to my aunt and uncle. They were delighted. And praised us for our honesty and our good intentions. But, hey...what the hell else were we gonna do? We were too young and too unconnected to be unloading a bunch of backyard grills at a flea market.
But even now, when I watch mobbed-up TV shows and movies, the memory of that long-ago Detroit afternoon lives on...whenever I hear a shady character utter that much-used line: "Hey, it fell off a truck."
Sometimes, it actually does.
Given the choice, I would much prefer misdirected wenches, preferable Beery. Of course, I would send them back, too.
ReplyDeleteI enjoyed the column. Easy and breezy, with just enough provocation of thought. (Last paragraph honestly should be honesty?)
ReplyDeleteThe amount of loss that Amazon must deal with is most likely absurd. I would guess Amazon deals with losses in a day that what would bankrupt 99% of the mom & pop stores they replaced.
ReplyDeleteIn fact, their losses -- returned, sent to the wrong addresses and returned, lost in transit -- are big business. There are companies that buy containers of returned goods by weight, and sell their contents for pennies on the dollar for huge profit. They sell those returned and unwanted goods to people who hope they can flip them on eBay, Facebook marketplace, Craig's list, or at garage sales and turn a profit.
And that doesn't even take into account when people get shipped double. Amazon almost always replies "keep it," most likely because it cost them less to give it to you for free than it does to ship it back and restock it. And that is crazy.
I once had a gift sent to my house that was for someone who no longer lived here. They had been gone for almost two decades, and yet the gift showed up. I called and chatted with amazon who said I could keep it or return it, but that they would not let the sender know that it did not reach its intended target. Unless I took matters into my own hands, that meant someone paid for a gift and assumed the intended recipient got it and never said thank you. amazon took the money and just left the chat.
I now go out of my way to make sure that the intended person gets the package.
I also go out of my way to avoid using amazon. and yes, its more expensive and much harder. I've paid $20-$30 more on each audio book i purchase. But in some instances, the products are only a dollar or two more expensive including shipping when you buy it directly from them (as opposed to their amazon store).
But I'm stubborn and angry at the oligarchy in this country. So I've been going above and beyond to avoid spending my measly scheckles in certain places. I encourage everyone to do the same. Yes its "annoying." Yes it takes more "time." But if I've learned anything in the last decade it's that it is the ONLY way change will happen.
Support the good people, like you mentioned yesterday Neil in the Shirley Ryan Agility lab. Avoid giving even one red cent to the rot, elon, jeff, target, chick filet, zuck, uber, ford, gm, intuit, griffin, altman, charter, the browns, the sf giants, the wwe, the braves, the houston rockets, the glazers, jerry jones, jimmy dolan, the rickets, the cubs, snyder, the jets, the rosses, arte moreno, shahid-khan, robert kraft... and so so many more
Yes. I buy my books at our local shop, and my shoes where I try them on. I'm glad to not be worrying how to afford my family's next meal and so I absolutely will refuse to give that one red cent to (see above) ....
DeleteWhy hate on the Cubs? Yes, I could see hating the Ricketts family...Trumper gazillionaires from the sticks, who turned Wrigley into a pinball machine and Wrigleyville into Rickettsville...Disneyland East.
DeleteBut they are not the Cubs. The Cubs are simply the Cubs, a charter member of the National League since 1876. Countless players have worn the uniform. Managers and general managers have come and gone. Even owners have come and gone. The Cubs were owned by a guy named Weeghman. Then the Wrigley family, followed by Tribune Company, and a couple of other folks. Now these clowns. The House That Juicy Fruit Built is like the White House. Its current occupants are always temporary.
Have never rooted for the guy who wears the uniform, let alone his boss, or the boss of the boss of the boss. I pull for the logo. Eventually, the Ricketts family, too, will also be history. And the Cubs will still be the Cubs. For better or for worse, through thick and thin. Hopefully better and thicker. Especially in the pitching department.
That particular wrench set goes for $162 on Amazon. Pretty good quality, in my opinion.
ReplyDeleteQ: I thought of gifting the wrenches — they were mine now, weren't they? — perhaps bestowing them on the younger boy.
ReplyDeleteA: What manner of man is this that has no need for wrenches?
Q: My wife was dubious —
A: She was born dubious.
Q: I'd end up climbing down the face of Mount Rushmore with Eva Marie Saint.
A: I'd climb on anything with Eva Marie Saint.
Some years ago a friend told me about someone we both know who mistakenly received an expensive item due to a mistake from Amazon. He kept it and I've never looked at him the same since. I would not trust him nor do I respect him.
ReplyDeleteAppreciate how you subtly confirmed the arrival of the new grandbaby, correctly delivered.
ReplyDeleteWooden play set? a baby boy perhaps?
ReplyDeletethe UPS guy should have said thank you