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Mary Mapes Dodge (1907) |
I know I gripe too much about corporate reticence, far more than I should. Worst of all, I let myself get lulled into a dangerous complacency. For instance, not bothering to try reaching out to Corning when writing Monday's column, and then being punished by having Corning corporate all over me like a damp shirt for the better part of two days. Emails, phone conversations, requests to talk with my boss. I can honestly say that they made a bigger fuss than the past 20 companies I've gotten reaction from, combined. Though I'll grant them this: it works. Next time any subject mentions Corning, I'll leap to contact them.
Life has its moments of odd synchronicity. We were eating dinner Monday evening on our white Corning USA plates — baked salmon, green beans, spinach pie — when Corning Inc. called.
Officials at Corning Inc. — no longer making dinnerware, having shed that business in 1998 — were concerned about that day's column on Cristina and John Beran, who run a contracting business and were complaining about their difficulty bidding on a job installing Corning fiber-optic cables at the long-delayed O'Hare expansion project. Had I seen their email? No. Email goes astray. They forwarded it.
Corning wants to "correct some inaccuracies." They seemed almost hurt at being ignored.
"Unfortunately, we were not contacted beforehand to help fact check these claims and we want to ensure accuracy for your readers," they wrote, assuming a certain ex cathedra tone. They had truth in a bucket and were going to dole some out to me.
I own the sin of not trying to contact them. While I was busy pestering the Chicago Department of Aviation — still mum, though it's our money — and the Inspector General, I shrugged off the idea of also tossing pebbles at the windows of Corning Optical Communications. I couldn't get Smucker's to comment on why their peanut butter is so delicious. What were the hopes that Corning would wade into Chicago procurement politics?
After reading Corning's concerns, I volunteered to try to summarize them here.
Their five-point correction begins:
"Corning is the industry leader and inventor of many wireless connectivity solutions for large projects such as stadiums, airports, hotels, hospitals, and other high-density environments."
No argument here. Nothing in my column suggests otherwise.
The second reads: